Top 8 Reasons – Why CRM & ERP Implementation Fails?

Why CRM Implementation fails and How to succeed?


If you have failed to implement CRM or ERP in your organization in past, then it is good news. Because Failure is the pillar of Success. Let me assure you that you are not alone. Story is same for many other companies.

Here are the top 8 reasons...

1. Selecting the Right CRM Product:----- Any and every CRM / ERP can’t meet your requirement. So it is very important to select the right CRM product / platform based on your specific requirements.

2. Scalable Solution:---- We should select the product based on current requirements and need to consider the future requirements as well. So our CRM / ERP product should be scalable enough to meet our future requirements.

3. Selecting Right Implementation Partner:---- Right implementation partner is the most important factor. Implementation partner should guide you towards successful implementation following the best practices.

4. Lack of a clear-cut definition of CRM:--- You have to define your objective and Goal behind this implementation clearly.

5. Top Management Involvement:--- Remember CRM is a methodology of doing business. It is a business policy, business strategy supported by software. Active involvement of top management is must.

6. Implement in Phases:---- Define your requirements and priorities. Implement accordingly in phases.

7. Adoption:--- User adoption is the most critical part for successful implementation. Continuous reviews with users are important to drive adoption.

8. Simple Solution:--- CRM should be simple and easy to use to increase user adoption.

Career Wisdom in 6 words

Found on the net. Copyright is theirs, as and when it is protected. God Bless Internet.

Process Management in Tamil

A friend of mine currently in USA in writing series of articles in Tamil on Process Management and beyond.

You can check out Satya's articles here...  http://365process.blogspot.com http://365process.blogspot.com

Happy New Year 2012

Wishing you all a very Happy New Year 2012!

Easy way to build Mobile Apps

There are many apps yet to be built on iPhone or Android or Blackberry.

The main thing is to ensure that the user gets a seemless rendering on his small screen as good as Desktop or Laptop.

I have worked on couple of projects to Deliver content on iPad and Android.

It is easy to build iPad apps ensuring that your regular page content built is not cluttered, but with small size images to fit that 7 inch screen.

For Android there are screen sizes varying from 2.8" to 3.4". You might have to have 3 different sizes of images to show thumbnails etc. 8 x 8 , 18 x 18, 32 x 32 pixels

One good article on above would be...

http://mashable.com/2010/07/12/google-app-inventor/

Also managing tasks should be done is more agile way - ensuring that more time is provided for testing on various devices.

Project Delivery Management

There are very basic simple steps for Project Delivery Management!

(1) Build the team right, at whatever costs. It is an investment, that takes you a long way!
(2) Dont take the advice from team members lightly, they are the future leaders, who might see something special.
(3) Communication is the basic stuff anyone looks for. Either with team or client, be clear. Dont hide anything.
(4) Take ownership. Dont have anyone do it for you, as you are supposed to be in control. Rain or Shine.
(5) Good team that performs, are built over a long term. Dont expect success in short term. Make them perform at least one year to get the best results.
(6) Family members of the team are crucial. Dont make the team overwork. Give them work life balance. Dont make them work your fancied work times.
(7) Look at the overall business scenario, over the last year - quarter on quarter basis - to make informed investments. Decisions should not be based on knee jerk reactions.

Happy New Year!

Happy New Year! 2011!  May the best come to you!